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Your Virtual Assistant, Arlene de Waal

Pay What You Owe

Another though-provoking article written by my fellow-VA, Danielle Keister. Ironically, I am experiencing the exact same thing with a local South African VA group who engaged me and who to date have still not paid me. They agreed in writing to all my terms then renaged on it. A back-and-forth ensued and the one co-founder actually said she would welcome it if I handed them over then afterwards promised again in writing that I would be paid when the client paid. It is nearly 30 days later and I am still waiting to be paid. This article certainly contradicts that and I agree that whoever engages you should pay you upfront according to your terms. The VA industry runs a small business so you cannot agree to payment terms of 30, 60 or forbid 90-days under any circumstances.

The hardest thing to stomach was the fact that I thought I had built quite a good relationship with one of the co-founders however everything went belly-up when she introduced me to her fellow co-founder. To date, she has not once responded to any of the emails doing their rounds or even engaged with me one-on-one. I think it is all good and well in the heat of the moment to say you don't care if you get handed over however the VA industry is a very small community globallly and I would do everything in my power to defend my brand as having my business name come up as being involved in a lawsuit would not sit well with my clients. In fact, I doubt I would have many clients beating down my door. The VA industry operates on referrals, word-of-mouth being the most powerful, networking, testimonials etc... etc... so I would make sure to keep my business name clean.

Most people feel I shouldn't care what happens to this South African VA team but I do as many subscribe to their group and believe them to be experts in their field. What adds insult to injury is that you have to run after your money!!! Just my feelings on the subject however I do hope the article assists the many VA's out there who may one day fall into this same dilemma or at least prevent them from..... I'll keep you posted on whether I get paid or not!

“I’ve recently heard from several Virtual Assistants who have been having trouble getting paid from the VAs who engaged them. I hear from folks like this all throughout the year, but more so recently–seems to be an epidemic going on. They’re frustrated, not sure what to do and wonder what I think about it. So here are my thoughts on the whole topic…
It’s bad enough when Virtual Assistants get stiffed by clients. It’s adding insult to injury that they have to worry about this from their own colleagues.

I think it’s reprehensible and unethical to withhold payment from subcontractors because you are waiting for payment from YOUR client.

YOU engaged your subcontractors, not your client, so PAY THEM fair and square.
And if you don’t have the money, then maybe you shouldn’t be engaging them in the first place.

But subcontractors, you aren’t off the hook either…
Have Virtual Assistants who want to engage you sign YOUR contract, and YOU decide what rate you will accept–not the other way around. Just because you might subcontract doesn’t mean you have no say-so about how and when and what you get paid–but these things need to be established upfront.

That said, you don’t have any business talking about money or accepting work directly from clients that belong to the Virtual Assistant you are engaged with. If you’re going to be ethical about this, then you need to inform any clients who approach you in this manner that they need to go through the proper channels and talk directly with the VA whose client they are–and that’s not you. Those clients are not your clients–they belong to the VA you are subbing for.

Yet another reason why that whole “team VA’ term is so ridiculously idiotic. Unless you are an actual employee, you are not part of anyone else’s “team.” So stupid.

Never include in your contracts, or sign any contract, with any clause that says you don’t get paid until the client pays the VA you are subbing for. If you do, then you’re stuck waiting or not getting paid if their client doesn’t pay on time or at all.
And if you do sign a contract like that, don’t complain when you don’t get paid–you’re the dummy who signed it. It’s not anyone else’s fault but yours.
From a business standpoint, this is yet another example of why YOU have to be smart in your OWN business.

I get that some folks think this is the experience they need to gain confidence to go out on their own, and sometimes you gotta do what you gotta do to help keep some money flowing in. But never lose sight of the fact that when you are working for others (i.e., subcontracting), you’re building their business, not your own. You’re paid less, you lose a great degree of control over your circumstances, and you waste time and energy that could be spent growing your own client base and long-term success.
My advice (if you’re still nervous about engaging directly with clients):  Stop with the subcontracting and instead look for Virtual Assistants who want to engage you as their own support partner in the same way that any other client would retain your ongoing support. You would charge them your full monthly fee just like any other client and you’re going to learn a lot more about the business, managing it, and what it is to provide ongoing administrative support than you ever will doing piecemeal, nickel and dime subcontracting projects."


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